Customer Banking Specialist – Ringwood Branch - Available Monday to Friday, 9:30 am to 4:00 pm (30 hours per week).
Do work that matters
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market‐leading products, services and technology. Your work will have a real impact across all stages of people's lives, from opening their first account to planning for retirement.
See yourself in our team
* Have in‐depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for the customer through education & demonstration of our in‐branch technology and digital banking options.
* Problem‐solve & provide effective solutions while championing our processes, procedures and risk‐averse culture.
We're interested in hearing from people who have
* Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
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