Overview
Our client is a long-established Australian manufacturer with a proud reputation for quality, reliability and genuine care for its people and customers. With operations across multiple states and a strong commitment to safety, efficiency and continuous improvement, the business has built enduring partnerships across a range of industrial and commercial sectors.
What sets this organisation apart is its culture — values-led, people-first and grounded in respect, accountability and teamwork. It's a place where individuals are encouraged to contribute ideas, take ownership and deliver with pride. Decisions are made locally, and leaders are trusted to shape outcomes that balance customer satisfaction, operational excellence and employee wellbeing.
Joining this team means becoming part of a stable, growing business that values practical leadership, collaboration and long-term relationships. It's an opportunity to make a visible impact in a company that genuinely values its people and their contribution.
Role Summary
We are seeking an experienced Customer Service Manager to oversee the customer service, despatch and administrative functions of the business. This role plays a central part in ensuring all operational, administrative and customer-facing activities are completed accurately, safely and efficiently, in alignment with company standards and objectives.
Reporting to the General Manager, the Customer Service Manager will lead a small, capable team responsible for coordinating customer orders, managing despatch operations, and maintaining financial and administrative accuracy. The role requires close collaboration with production, logistics and management teams to ensure delivery commitments are met and customer satisfaction remains consistently high.
Responsibilities
Improve operational systems and processes using Lean principles.
Support better management reporting and communication flow.
Identify opportunities for increased efficiency across customer service and despatch areas.
Take ownership of administrative and financial controls.
Oversee accounts payable, receivable activities and lead initiatives to enhance staff capability, engagement and service delivery.
Qualifications
Hands-on and organised professional with experience in manufacturing or industrial environments.
Strong leadership, attention to detail and ability to deliver consistent results through team.
Commitment to quality, safety and customer outcomes essential to success.
We value practical leadership, teamwork and accountability — encouraging open communication, continuous improvement and genuine support for our people. It's a business where relationships matter, and where everyone is encouraged to contribute ideas and take pride in their work.
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