The Regional Operations Manager is a senior leadership role that requires the ideal candidate to oversee and lead multiple store locations. The successful applicant will be responsible for driving sales growth, improving operational efficiency, and fostering a positive customer experience across their region.
Key Responsibilities:
* Manage 10 stores with direct Store Leader reports
* Act as a brand ambassador and connect all team members to the company philosophy and key brand focuses through focused communication and training plans
* Drive sales performance and exceptional customer service experiences across your region
* Lead by example to foster a customer-first mindset
* Continuously reviewing results and driving sales and the achievement of Key Performance Indicators (KPIs)
* Provide clear and effective communication aligned with the strategy focuses to your team
* Provide consistent coaching and training to support any skill gaps with your Store Leaders
* Foster talent and striving to retain team members through effective internal professional progression
* Seek and act on feedback from your direct reports to build self-awareness
* Contribute and work closely with the Recruitment team for successful recruitment activations and continuously networking to form relationships to attract future talent
* Ensure stores follow through on all Visual Merchandising & operational processes
Requirements:
* Previous retail multi-site management experience with a proven ability to lead and motivate teams
* At least three years' experience in a similar position
* Business acumen and commercial awareness with exceptional sales ability
* Passion for customer service and supporting team members to meet sales targets and KPIs
* Ability to analyse data to drive actionable insights and have sound critical thinking skills
* Ability to manage time effectively and work independently, being a self-driven person
* Driver's Licence and reliable car to travel to your stores
We're committed to creating a workplace where everyone feels valued and included. We welcome applications from people of all backgrounds and encourage candidates who may need special accommodations during the recruitment process to reach out to us.
Benefits:
* Be at the Cutting Edge: Work with advanced technology that makes your job easier and more efficient
* Exclusive Discounts: Enjoy generous discounts on the latest products
* Early Access: Be the first to see and experience new collections
* Community Engagement: Get involved in local events and initiatives that support and inspire our community
* Team Spirit: Join a supportive team that's more like a family
* Growth Opportunities: We're committed to your development, offering opportunities for career progression and personal growth