Port Macquarie, Australia
About the job
Your Key Responsibilities
Daily Communication
* Answer inbound calls in a friendly and professional manner
* Make outbound calls for appointment confirmations and reminders
* Complete simple pre-attendance checks
* Take clear messages and pass them to the right person
* Respond quickly to straightforward email enquiries
* Forward emails that are complex or unclear
Client Support
* Provide general information about our services
* Communicate patiently and respectfully with older clients
* Document updates, concerns, or questions
* Make welfare-check calls when requested
* Escalate risks or unusual behaviour immediately
Administration
* Record call notes accurately
* Update basic client details
* Log cancellations and notify the Service Delivery Admin team
* Enter new enquiry details and pass them on for processing
Light Coordination Support
* Inform admin staff of booking-related changes- Provide staff with relevant client notes when requested
* Ensure communication is documented clearly and sent to the correct person
Compliance Support
* Recognise potential risk indicators during calls
* Record information factually
* Notify the appropriate internal person immediately
Sales & Marketing Support
* Answer service enquiries
* Follow up warm leads
* Support marketing call blocks
* Conduct lapsed-client check-ins
* Move leads to the next onboarding step
Pay award and rates
* AWARD Clerks Level 2 - Private Sector Award (MA000002)
* $29 per hour.
* 25 hours per week
* Part-time
A calm, organized communicator who supports our clients and keeps our office running smoothly.
O utcome
The quality of your work — completing tasks properly, meeting standards, and creating a positive client experience.
O utput
Your consistency — showing up on time, being responsive, reliable, and following through.
B ehaviour
How you act — communicating calmly and respectfully, being professional, and following our processes.
A ttitude
Your mindset — staying patient, positive, helpful, solution-focused, and willing to grow and adapt.
What matters most (OOBA)
At Click ACS, we look for people who demonstrate strong Outcomes, Output, Behaviour, and Attitude OOBA).
All four parts are equally important — this is what creates a respectful, reliable, high-performing team.
We value people who are open to feedback and improvement. A "that's just the way it is" mindset doesn't work here — our company is evolving quickly, and we need people who embrace change, not resist it.
All Four Are Essential
At Click ACS, you must meet all four parts of OOBA.
Even if someone delivers excellent outcomes and output, they must also show the right behaviour and attitude.
If a team member doesn't uphold any part of OOBA, they will not be a fit for our team.
Benefits:
* Work-from-home flexibility may be available once training is complete
* A Workplace That Values Growth
* Be Part of a Fast-Growing Company
* Supportive, Respectful Team Culture
* Stable Part-Time Hours
* Competitive Pay
* Structured onboarding so you know exactly what to do from Day 1
* Easy-to-use systems with templates, scripts, and step-by-step processes
What you'll earn:
At Click & Clean, we don't believe in unpaid gaps or out-of-pocket expenses. You'll be paid fairly for your full day, not just time spent cleaning.
Apply now and make a difference every day — one home, one smile at a time.
About us:
Click & Clean is a majority Aboriginal-owned business, proudly supporting inclusive employment and local communities across regional NSW and the ACT.
We provide cleaning, gardening, and community support services through the Commonwealth Home Support Program (CHSP), helping elderly and vulnerable clients live safely and comfortably at home.
Ready to join a company that values you and the work you do?
Click the Apply Now button to get started — we can't wait to meet you.