Our client is a well-established organisation operating a portfolio of successful B2C digital commerce brands within a broader enterprise environment.
The business has invested heavily in its digital platforms and technology capability and is now at an important transition point. As the digital portfolio continues to scale, there is a clear need for stronger alignment, delivery confidence, and disciplined execution across a shared technology stack.
To support this next phase, they are seeking a Head of Technology – Digital eCommerce to provide dedicated leadership across their pure-play digital commerce technology function.
Role Overview
The Head of Technology – Digital eCommerce is a senior leadership role responsible for setting technology direction, improving delivery maturity, and strengthening execution across multiple B2C digital brands.
Reporting into senior digital leadership, this role plays a critical part in aligning technology outcomes with business priorities, improving how commitments are set and delivered, and building trust with stakeholders across product, commercial, enterprise architecture, and operations.
The immediate focus of the role is to establish credibility and predictability. Acceleration and scale follow once strong foundations are in place.
This is a complex, multi-stakeholder environment operating within defined enterprise architectural guardrails. Success requires comfort operating in ambiguity, making trade-offs, and owning the consequences of delivery decisions.
Key Responsibilities
Technology Leadership & Direction
* Lead technology strategy and platform evolution across multiple B2C digital commerce brands
* Own and communicate a clear, credible technology roadmap aligned to business priorities
* Drive alignment across shared digital platforms while respecting differences in customer and fulfilment models
Delivery Discipline & Execution
* Improve delivery confidence through realistic scoping, sequencing, and commitment-setting
* Strengthen delivery maturity, predictability, and transparency across engineering and delivery teams
* Ensure technology decisions balance speed, risk, quality, and long-term sustainability
Stakeholder Partnership
* Partner closely with product, commercial, enterprise architecture, and operations stakeholders
* Enable effective integration with enterprise systems and shared services within established standards
* Increase trust and alignment through structured communication and dependable delivery outcomes
* Provide senior leadership to engineering and delivery teams, setting clear expectations and ways of working
* Create clarity of priorities, accountability, and decision-making across the digital technology function
What Success Looks Like
* Delivery commitments are realistic, well-sequenced, and consistently met
* Stakeholders have confidence in the technology roadmap and delivery approach
* Technology teams operate with clarity, focus, and shared accountability
Ideal Candidate Profile
* Extensive experience in senior technology leadership roles within complex enterprise environments
* Strong background in B2C digital commerce platforms, ideally across multi-brand or multi-channel models
* Proven track record of owning delivery outcomes in environments with competing priorities
* Enterprise architecture mindset, comfortable operating within defined standards and guardrails
* High maturity in communication, stakeholder management, and commercial decision-making
* Pragmatic, outcome-focused approach, comfortable operating in ambiguity and grey areas
This role does not require a hands-on software engineering background and is not suited to consultancy-only profiles. Candidates must have held accountability for outcomes within an enterprise setting and understand the downstream impact of technology and delivery decisions.
If you are an experienced technology leader motivated by alignment, credibility, and disciplined execution in a complex digital environment, we encourage you to apply.
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