Delightful Customer Experience Specialist
In this role, you will play a pivotal part in creating exceptional experiences for customers at Melbourne Airport. As a customer service expert, you will be the first point of contact for many visitors and will have the opportunity to make a lasting impression.
About the Job:
We are seeking an experienced and enthusiastic individual to provide premium services to our clients. The successful candidate will possess excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
Key Responsibilities:
* Provide high-level customer service to airport visitors.
* Greet and welcome customers, offering professional valet services.
* Attend to customer needs, ensuring a positive and memorable experience.
* Offer expert knowledge of the airport precinct, answering queries about amenities and services.
* Collect and label keys accurately, ensuring efficient vehicle return.
* Park and retrieve customer vehicles safely.
* Organise paperwork related to customer transactions.
* Ensure company policies and procedures are followed.
Requirements:
To be successful in this role, you will need to possess:
* Previous customer experience.
* A genuine passion for delivering excellent customer service.
* A full manual VIC Drivers Licence and clean driving record.
* Strong communication and interpersonal skills.
* Ability to work well in a team and adapt to changing circumstances.
What We Offer:
As a valued member of our team, you can expect:
* A competitive salary.
* Opportunities for career development and growth.
* A dynamic and supportive work environment.
* A range of employee benefits and discounts.