Job Title: Quality Support Officer
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About the Role:
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We are seeking a proactive and emotionally intelligent individual to join our team as a Quality Support Officer. This dynamic role involves being the first point of contact for consumer feedback and complaints, handling sensitive matters with professionalism, empathy, and tact.
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You will play a pivotal role in coordinating legal and regulatory correspondence, supporting internal quality systems, and assisting the Quality Manager with administrative functions. This is an excellent opportunity for someone who values service continuity, enjoys being at the centre of communication, and thrives on meaningful work.
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Key Responsibilities:
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* Coordinate and track consumer feedback and complaints, ensuring timely and respectful responses
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* Support legal and external requests, including police and medico-legal enquiries
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* Manage and maintain critical internal registers (audit, policy, and more)
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* Liaise confidently with staff across all levels, including General Managers and clinical teams
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* Assist the Quality Unit Manager with a wide range of administrative and coordination tasks
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* Represent the service with empathy, professionalism, and discretion in both written and verbal communication
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* Help drive improvements in patient experience by capturing and acting on key insights
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Requirements:
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* Strong verbal and written communication skills across diverse audiences
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* Well-developed problem-solving and de-escalation skills
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* Ability to work autonomously and manage competing priorities
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* Experience using Microsoft Office Suite and other administrative systems
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* A customer-first mindset, with the maturity to navigate sensitive and confidential matters
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Benefits:
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* Flexibility: 30 hours per week with negotiable work patterns across the week
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* Purpose: Be the trusted voice for consumers and help drive positive change
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* Access: Work closely with leadership, including direct support to the General Manager
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* Support: Join a passionate, collaborative, and experienced team
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* Stability: Permanent part-time role with access to leave entitlements
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About Us:
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We offer a supportive work environment that encourages growth and development. Our team is passionate about delivering high-quality patient care and improving health outcomes.
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How to Apply:
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To be considered for this exciting opportunity, please submit your application through our website.