Senior Associate - IT Technician
This is a 12-month maximum term contract position based in Sydney, working onsite full-time.
* Assist in maintaining and administering IT systems and infrastructure, ensuring optimal performance and reliability.
* Support developers by managing structured environments and deployment processes, fostering a productive development ecosystem.
About The Role
The Tech Hub team is expanding, and we're seeking an IT Technician to join our community of solvers. We bring our purpose to life by enabling our company's businesses to achieve their technology-driven goals. Our work covers areas from supporting the company through new technology adoption to risk mitigation and delivering data insights that enhance our capabilities.
This team provides technical support and troubleshooting for end-users and IT systems. As a Support Officer, you will provide second-line support, handle complex technical issues, and collaborate with other IT teams to ensure smooth system operations. You will also assist with the maintenance and administration of IT infrastructure.
Your Skills and Experience
* Experience in a technical support role.
* Proficiency in troubleshooting hardware and software issues.
* Experience with system administration and maintenance.
* Understanding of network infrastructure and protocols.
* Proficiency in various operating systems and applications.
* Knowledge of integration and automation.
* Understanding of DevOps practices.
* Ability to advise as a technical expert.
* Problem-solving skills leveraging analysis and judgment.
* Leadership potential to guide junior team members (if applicable).
* Ability to plan priorities and manage workload.
* Experience contributing to large projects or implementing improvements.
Impact in Our Tech Hub
* Providing advanced support to resolve complex issues.
* Tracking support requests to ensure timely resolution.
* Maintaining and administering IT systems and infrastructure.
* Overseeing documentation such as guides and FAQs.
* Collaborating across IT teams for seamless service.
* Performing incident resolution, problem analysis, and root cause analysis.
* Analyzing systems and improving software performance.
* Guiding and supporting support staff.
* Working with IT teams on system-wide issues.
* Understanding impacts of environment enhancements.
* Supporting deployment processes for developers.
* Documenting requirements and procedures.
* Creating and managing DevOps pipelines.
Personal Attributes
* Curiosity and eagerness to learn.
* Collaborative mindset and respect for diversity.
* Constructive questioning and continuous improvement focus.
* Strong commitment to ethics and organizational values.
* Friendly, approachable, with excellent customer service skills.
* Patience and ability to explain technical concepts.
* Reliability and dependability.
* Willingness to learn industry trends.
About PwC
We are a human-led, tech-powered community of solvers. We approach problems with curiosity, collaboration, and a willingness to challenge the status quo to develop innovative solutions. Our environment supports continuous learning and growth.
Your Benefits
* Health and lifestyle perks.
* Development opportunities.
* Mentorship and networking.
* Flexible dress code.
Diversity and Inclusion
We foster an inclusive environment where everyone feels valued. We are committed to diversity and encourage applicants to request adjustments or share pronouns.
Mel Taclay is the Recruitment Manager. We appreciate your patience due to high application volumes.
No Agencies Please: We only accept direct applications.
Job ID: 614579WD