Job Description
Oaks Mackay Rivermarque Hotel are looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the key job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and effective check-in process while addressing any immediate inquiries or needs.
Maintain transparent and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
Immediate start available.
Rotating roster across Monday to Sunday.
Monday to Fridays: Shift times scheduled within 6:00am to 10:30pm.
Weekends: Shift times scheduled within 9:00am to 6pm.
Hourly rates (excluding super):
Monday - Friday: $33.38 per hour
Saturday: $40.05 per hour
Sunday: $46.73 per hour