At our medical clinic, we provide high-quality, accessible healthcare solutions tailored to patients' needs. Our mission is to enhance the health and wellbeing of our community through exceptional medical care.
We are seeking an organized Medical Receptionist to join our team. In this role, you will work at the front desk and assist patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments.
Key Responsibilities:
* Open and close the clinic according to procedure
* Greet patients and other callers professionally and courteously
* Make appointments for patients
* Manage medical records confidentially and efficiently
* Accurately process patient payments via cash, EFTPOS, and direct billing transactions
* Invoice Medicare, private health funds, TAC, Workcover
* Understand the MBS schedule and follow correct billing procedures
* Deal with referring doctors, hospital staff, pharmacists etc. courteously and helpfully
* Attend to patient enquiries
* Check and handle internal emails
* Fill in the roster when staff is absent or on leave
* Maintain the reception waiting area and consulting rooms tidy including cleaning up spills if necessary
* Ensure accurate storage and retrieval of patient and practice records with appropriate scanning, faxing, and filing of documents
* Maintain confidentiality of patient personal and financial information
* Complete recalls
* Support day-to-day operations of the medical centre
* Provide exceptional customer service and teamwork skills
Selection Criteria:
* Demonstrated ability to work as part of a team
* Experience with medical software (e.g. Best Practice/Medical Director)
* Strong organisational and problem-solving skills
* Able to work in a fast-paced environment, including multitasking
* Able to communicate with internal and external stakeholders verbally and in writing
* Commitment to quality patient service
* Minimum 1 year experience as a Medical Receptionist in a medical practice required
In addition, the candidate must also provide the following:
* Current Police Check
* Current Working with Children clearance
* Current First Aid/CPR certificate
* Immunisation Record
* Driver's Licence/Photo ID