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Aftermarket services representative

Logan City
Caterpillar
Posted: 18 February
Offer description

About Us:

For more than a century, Caterpillar has helped build a better, more sustainable world. Caterpillar Inc. is shaping tomorrow’s future as the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Backed by one of the largest independent global dealer networks and financing services through Cat Financial, the company’s primary business segments: Power and Energy, Construction Industries and Resource Industries are solving customers’ toughest challenges through a commitment to commercial excellence and advanced technology. All of this is made possible by our highly talented and dedicated team.

Job Description:
Leads and manages dealers' relationships to market company products and services and assists in the development of dealer sales capability.

Responsibilities:

* Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.

* Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.

* Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.

* Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.

Key Skills Required:

* Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

* Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

* Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

* Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

* Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

* Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

* Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organisation.

* Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Additional Information:

* Relocation assistance to Brisbane Archerfield may be considered.

* Working environment – 5 days in office

Employee Benefits:

* Salary – We offer competitive remuneration package, including attractive bonus and share options.

* Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)

* Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.

* Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.

* Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 2nd March 2026

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Caterpillar is an Equal Opportunity Employer.

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