Job Opportunity
About the Role
We are seeking a highly skilled Technical Support Professional to join our team. This is an excellent opportunity to secure a permanent role with an organisation dedicated to training, upskilling and certifying their staff, as well as giving them a clear defined career progression within the organisation.
The role will involve:
* Providing 1st and limited second level IT support and assistance to clients
* Liaising with clients and other areas on technical support issues, problem resolution and assistance, through to resolution
* Contribute to problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas in ServiceNow
* Installing and configuring software and hardware
* Assisting in the development and maintenance of standard operating processes and procedures
Requirements
To be successful in this role you will require:
* Service Desk/IT Support experience working with ServiceNow or other ITSM tool
Benefits
This role offers:
* Excellent training and certification support
* Long term career progression and technical upskilling
* A supportive work environment
Other Information
Please note that this role will be working with federal government end-clients and requires the successful applicant to be an Australian citizen and eligible for a federal government security clearance.