NAB Customer Service Advisor
NAB creates employees who will go above and beyond to achieve great results for the customer, the company and themselves. A diverse and inclusive workplace works better for everyone, and when you work at NAB, you'll experience the benefits first-hand.
- We grow leaders who inspire and energise their teams.
- You can define your career path.
- Make a genuine difference through the work you do.
It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.
Working in the Direct Servicing team you will be responsible for handling a multitude of simple & complex banking queries, supporting customers, and educating on self-servicing.
Day-to-day responsibilities will include:
- Types of calls you will service include setting up payments, disputing transactions, issues with cards.
- A strong focus on first call resolution and availability to talk to customers when scheduled.
- To provide existing customers and prospects with correct information regarding National products and services.
- Identify cross sell opportunities when assessing customers financial needs and refer to the appropriate specialists.
- Adherence to Industry Code of Practice.
- Your journey in this role will initially see you working in a structured classroom environment Monday - Friday 9-5pm, onsite at 700 Bourke Street, Docklands 3008.
- Once you've successfully completed your classroom training you will move to a dedicated training school for you to embed your new skills, also onsite.
- Once you have graduated training, you will be able to enjoy Hybrid work from both office (3 days) and home (2 days) on a rotating roster Mon to Fri with shifts ranging from 8:00 AM start to 7:00 PM finish. Occasional Saturday shifts between 9:00 AM - 6:00 PM required.
- You have a genuine hunger to start your career within Banking.
- You are resilient, customer driven and possess great interpersonal skills.
- You want to go out of your comfort zone and challenge yourself.
- You strive to bring your ideas, ambitions, and passions - both in and outside of work
**LHS 297508** #2712922