Senior Product Owner - Telephone BankingJoin to apply for the Senior Product Owner - Telephone Banking role at Commonwealth BankSenior Product Owner - Telephone Banking2 days ago Be among the first 25 applicantsJoin to apply for the Senior Product Owner - Telephone Banking role at Commonwealth BankYou are passionate about all things AI related with a positive attitudeWe are a high performing team with a passion for innovation and continuous improvement.Together we can deliver an exemplary experience for our stakeholders and the GroupYou are passionate about all things AI related with a positive attitudeWe are a high performing team with a passion for innovation and continuous improvement.Together we can deliver an exemplary experience for our stakeholders and the GroupSee yourself in our team:Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.The Self Service Experience Crew has end to end responsibility for transforming Retail Bank’s contact centre platforms for Voice, Messaging, IVR, BOT powered by AI.We enable the front line teams to help service out customers’ needs .Do the work that mattersReporting to the Crew Lead You will be the Senior Product Owner responsible for delivering outcomes for the Voice Bot Platform. You will lead a multi-disciplinary squad to help set up a new messaging platform, integrating with telephony platforms, technology deployments and work with a number of other teams within the bank including data delivery, decision science, conversational designers, etc.Specifically you will be,Delivering on multiple pieces of change across the technology stack and business processes landscape of the Group Contact Centre portfolio by adhering to PACE delivery principlesProactively managing and prioritising change with business partners to continuously improve our platform capability and processes in order to optimise the overall customer experience, NPS scores, cost reduction and risk profile engaging with Service Owners, the risk and controls community to deliver on risk buy-down and platform resilienceProactively managing risks and issues associated with our products.Manage product delivery expectations and status reporting to technology and business stakeholders.As a Senior product owner for the Voice Bot Squad, more specific responsibilities are as below.Setup and implement conversational AI capability for Retail Contact Centre (BOT/IVR/Agent support)Leverage group and other market leading LLM capability to deliver best in class Customer ExperienceLeading a team of Data engineers and business SME’s to implement key customer self-service and agent optimisation use casesLead the creation of a strategic data assets for CSD by leveraging business requirements, validating appropriate data models and consideration of business application integrationPartner with CDAO Data Science team to lead customer service innovations using AI/MLWe Are Interested To Hear From People Who HaveSome of the key product owner experience we are after are as follows:Experienced data science professional who has demonstrated success in delivering large scale customer facing AI implementations (progressive / generative AI and machine learning)Prior experience and understanding of conversational AI using NLU/NLP productsMulti squad leadership experience, working in a fast paced and complex agile environment, couple with technical delivery experiencePrior experience with integration and large migrations of platforms – Highly desirablePrior experience working within the digital space- Highly desirableExperience in delivering complex, high profile digital capability and services, and prioritising accordinglyA desire to champion best practice and innovative customer experiences, engagements and product developmentDemonstrated experience in a complex delivery role, banking would be ideal but not essential, or alternatively experience in Contact Centre Technology.Exceptional stakeholder engagement skills and good attention to detailIf this sounds like you then apply today!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 14/06/2025Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProduct Management and MarketingReferrals increase your chances of interviewing at Commonwealth Bank by 2xGet notified about new Product Owner jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 months agoAssociate Director, Help to Buy Product and PortfolioProduct Owner - Privileged Access ManagementSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 20 hours agoSydney, New South Wales, Australia 2 days agoSenior Product Owner - Open Banking - 12-month ContractNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$125,693.00-A$138,510.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoBalmain, New South Wales, Australia 1 day agoProduct Owner - VRM Call Centre ExperienceSydney, New South Wales, Australia 14 hours agoSydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoDigital Lead Product Owner – GenAI ChatbotSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoProduct Owner - Digital Broker ConnectivityNorth Sydney, New South Wales, Australia 18 hours agoWe’re unlocking community knowledge in a new way. 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