Job Summary
Looking for mechanically minded individuals to play a significant part in the company's growth and overall success by delivering quality service to our customers while performing scheduled maintenance and safety & function checks.
Responsibilities
* Looking for mechanically minded individuals.
* Servicing and repairing material handling equipment in a dedicated territory and customer base – help Crown build positive customer experiences.
* Utilise field‐based mobile technology to manage daily work schedules.
* Inventory input on your company‐allocated service van and customer sites – deliver a professional level of service.
* Gain experience dealing with Australia's top‐tier customers.
* Experience the leading forklift service business in Australia – the largest forklift service provider.
* Initial 8‐week onboarding and industry‐leading training programme.
* Perform routine maintenance and complete service work – reactive and planned.
* Accurately maintain important service records of work performed.
* Conduct customer‐focused scheduled and breakdown services.
* Assist in preparing field‐based quotes for customers through job completion.
* Record notes and file service records appropriately – provide high‐level customer service to help customers solve their material handling needs.
* Access industry‐leading training and development, and grade progression opportunities, including potential to train less experienced technicians in more complex aspects of service and repair work in the field.
* Maintain up‐to‐date technical knowledge, including emerging technologies in automation and telematics.
* Keep up‐to‐date with industry trends, new products and services.
* Partner with the company and maximise additional sales and service across a dedicated customer base.
Preferred Background
* Transition from other industry sectors such as electrical or building, with training to move into material handling.
* Willingness to undertake an 8‐week onboarding and training programme.
* Ability to learn new skills and use industry‐leading tools and technology.
Benefits
* Competitive pay in line with industry best rates for service technicians.
* Industry‐leading induction period for complete preparation.
* Uniforms, jackets, hats, beanies, and PPE supplied.
* Fully equipped service vans or weekly tool allowances provided.
* Full‐time role with regularly available overtime.
* Industry‐leading incentive programmes to earn additional income.
* Safety Recognition Programme for safe work practices.
* Opportunities to advance to management, internal roles or even engineering.
* Specialised ongoing training from industry‐leading professionals.
* Discount and cashback programmes across over 400 retailers nationwide.
* Access to a health and wellbeing platform supporting mental, physical and financial goals.
* Corporate rates for private health insurance.
* An inclusive working environment.
* Employee Assistance Programme for confidential counselling (chat, phone, face‐to‐face).
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