A large multi-franchised dealer on the North Queensland Coast is looking for a Service Manager to run the front operations of one of their major brands. This company is long established and family owned, has a priority for not only customer service, but growth and development of its' staff. This is the perfect opportunity for a Senior Service Advisor/2IC wanting to step up, or a Service Manager of a lower volume site looking to get into a busier dealership! Extremely well known in their community, retailing good solid brands and supporting their clients with quality parts and service facilities. With a Workshop Manager overseeing the workshop - you will lead the Service Departments customer facing Advisors, Warranty Clerks and other miscellaneous personnel as required. Your main objective as Service Manager: Staffing - building a productive, efficient team that will professionally communicate, create & terminate r/o's, attend to drive-way service, quoting duties, loan car allocation to list, protect our customer base Review Performance Evaluations with staff & the Group Service Manager Customer Satisfaction - maintain a high level of CSI Protect current client base and build on it Introduce & develop processes and procedures to ensure a smooth operation within your department Generate profit, control expenses Assist and contribute to marketing strategies to aid business development Desired Competencies: Technical knowledge Prior automotive industry experience Communication skills, verbal, written Effective time management Word, excel, internet & email skills Supervisory/prior management experience Prior Era DMS an advantage but not essential For further information contact Katie Cummins on 0480 002 343 quoting job number AK7399 resumes can be forwarded by email to ******.