At Canonical, we are pioneering a new era in technology by harnessing the power of open source software and operating systems. Our platform, Ubuntu, is widely used in innovative enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
We are seeking experienced professionals to manage our support teams, ensuring seamless delivery to customers and fostering a culture of excellence.
The role involves leading a professional support team, encompassing skills development and performance management, operational control, shift scheduling, accountability for key performance indicators (KPIs), responding to customer cases within Service Level Agreements (SLAs), and escalating issues professionally.
What we offer includes a flexible work environment with regular team meetups, personal learning and development opportunities, annual compensation reviews, recognition rewards, holiday leave, maternity and paternity leave, Employee Assistance Program, travel perks, and Priority Pass.
About us, we are at the forefront of global technological advancements, recruiting talented individuals on a worldwide basis and setting high standards for our employees.