Job Summary
We are seeking a skilled Beverage & Food Supervisor to join our team at W Hotels Sydney. As a key member of our food and beverage operations, you will play a significant role in ensuring exceptional guest experiences.
CORE WORK ACTIVITIES
* Supervising and coordinating banquet staff activities during events.
* Ensuring banquet rooms are arranged according to client specifications and company standards.
* Welcoming and assisting guests to ensure their satisfaction.
* Effectively communicating with kitchen staff for prompt and efficient service.
* Maintaining cleanliness, sanitation, and organization of work areas. Addressing guest complaints and issues professionally.
* Assisting in event planning and execution, including setup and clean-up.
* Training and mentoring new staff members.
* Welcome and acknowledge all guests according to hotel standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
* Manage the daily operations ensuring that the talent is briefed on the service expectations.
* Ensure talent is working together as a team to ensure optimum service and that guest needs are met.
* Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Benefits
* Discounts on hotel rooms, including those within the Marriott International group, for you and your family & friends
* The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
* Discounts on food & beverage across all our hotels
* Recognition programs to keep you motivated
* Wellbeing & mindfulness programs to ensure you stay healthy
* Employee Assistance Program
* 'Great Places to Work' certified
About Us
We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
In joining us, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.