The Company
STEPS Group Australia is a national not-for-profit organisation committed to empowering individuals with a disability, their families, and carers. We deliver high-quality support services and accredited training programs that help people achieve their goals and thrive in their communities.
We're proud of our inclusive, caring, and high-performing culture. Our team is passionate about making a difference-and we have fun while doing it!
About the Role
We're seeking two detail-oriented Claims Officers to join our friendly and professional team in Caloundra. You'll play a key role in processing claims for government-funded programs including:
- Skills for Education and Employment (SEE)
- Adult Migrant English Program (AMEP)
- National Disability Insurance Scheme (NDIS)
This role is ideal for someone who thrives in a fast-paced environment, enjoys working with data, and is passionate about contributing to a team that supports meaningful outcomes for communities across Australia.
Key Responsibilities
- Accurately process claims and maintain compliance with government contract guidelines
- Monitor and manage client activities, placements, and schedules
- Cross-check and validate data across multiple platforms including Workforce Australia and our SEE App
- Liaise with internal stakeholders including Finance, Community and Training teams
- Investigate and resolve claim discrepancies
- Maintain up-to-date records and generate reports for performance and audit purposes
The Successful Applicant
- Experience in claims processing or government contract administration
- Strong Excel skills and confidence working with data
- High attention to detail and problem-solving ability
- Excellent communication and customer service skills
- Ability to work independently and collaboratively within a team
- A positive, proactive attitude and genuine care for team success
Experience with Workforce Australia or similar government portals is highly desirable.
How to Apply
Please include an up-to-date resume and a cover letter expressing your interest, relevant experience as it relates to the criteria above, and connection to our work.
Culture & Benefits
- Salary packaging up to $15,900 tax-free + $2,650 for meals/entertainment
- Up to 4 weeks' annual leave plus additional wellness days
- Access to a comprehensive Employee Assistance Program (EAP)
- STAR Rewards Program - discounts at over 400 retailers
- Free on-site parking
For a confidential discussion, please call Desiree on 1300 110 444
STEPS Group Australia is an Equal Opportunity Employer.
Aboriginal and Torres Strait Islanders are encouraged to apply.
Applicants must have the ability to complete a Police Check and provide documentary evidence of the Right to Work in Australia