Start your career in Life Insurance as an Adviser Care Consultant! You'll enjoy variety, great training and plenty of opportunities to grow your skills. In this role, you'll be the friendly, trusted point of contact for our adviser network—providing timely, high-quality support across phone, email and online channels. From day one, you'll be supported with training and coaching as you build your insurance knowledge, take ownership of enquiries end to end, and help us continually improve the way we work.
Responsibilities
* Support existing and new advisers with product, process and policy questions
* Respond to enquiries across phone, email and online channels (simple to complex)
* Provide technical support and quotes across Zurich Life product suites
* Help with policy changes, payments, cancellations and complaint queries
* Share updates and status on New Business applications
* Process policy maintenance and general servicing requests accurately
Qualifications
* A genuine interest in helping customers, with a solutions-focused mindset
* Experience in a customer or client service role (retail, hospitality, call centre, admin, etc.)
* A degree and/or Diploma of Financial Services is a plus; insurance or banking exposure is helpful but not essential
* Clear written and verbal communication—you're confident speaking on the phone
* Strong relationship-building skills with advisers, customers and teammates
* Comfortable using Microsoft Office (Outlook, Word, Excel) and learning new systems
* Great attention to detail, with the ability to solve problems and work accurately
Benefits
* 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave; plus access to Family Care (parental leave)
* Hybrid working arrangement – office 3 days and WFH 2 days per week standard for full-time employees
* Access to wellbeing programs and a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH setup
* Training and career development opportunities with award-winning programs
* Global mobility opportunities across more than 200 countries worldwide
* Volunteer work in our state-of-the‐star rated offices when you are in the office
* Tree planting initiative – a tree is planted for every new employee
* Employer recognition: WGEA, Family Inclusive workplace, Gold AWEI employer, Pride in diversity (among others)
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.
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