About Tiffen & Co
As one of the most successful and awarded mortgage brokerage's in Australia we are looking for a Broker Support Officer to join our team. Here at Tiffen & Co we assist hundreds of Australians to secure the best loan product tailored to their individual needs.
We are looking for a professional to join our administration team in the role of Broker Personal Assistant. We possess energy, dedication, enthusiasm and a passion for excellence and are seeking a candidate that exemplifies these values.
Job tasks and responsibilities
This role requires an experienced and outgoing professional who is driven to deliver outstanding customer service.
Responsibilities include:
* Manage the loan process from submission through to settlement for Loan Consultants of Tiffen & Co.
* Administer finance applications to ensure they are approved and settle.
* Handle enquiries from clients.
* Receive files from Loan Consultants.
* Prepare diary notes.
* Prepare loan serviceability calculators.
* Collate and prepare loan application.
* Submit application to the lender.
* Track application to approval.
* Track application to settlement.
* Maintain company Greenbook.
* Organise Deposit Bonds.
* Advise clients of the success or otherwise of their loan application.
* Provide high level personal support to Loan Consultants.
* Provide back up support to the office’s administrative support functions (for example, undertaking Reception/Front of House duties) to cover staff absences and breaks.
* Manage key stakeholder relationships.
* Manage heavy workload, short deadlines, maintain confidentiality and act with discretion.
Skills and experience
The successful person will have previous administration experience, preferrably in a mortgage and finance environment, however not essential, and will become an integral part of the team.
To be successful in this role you will require:
* Demonstrated record of performance in a fast paced office environment.
* Computer literacy with Microsoft Office suite.
* Demonstrated experience using web based applications and databases, particularly those used within the lending environment.
* Commitment to integrity, honesty and quality client-focused services.
* Sound interpersonal, liaison, written and oral communication skills.
* Willingness to learn and embrace change.
* Ability to work in a team environment without supervision.
* Ability to manage all client interactions in a calm and professional manner, including difficult situations and those involving conflict.
* Excellent personal presentation.
* Ability to work under strict timelines.
* Strong attention to detail.
* High level organisation and prioritisation skills.
Candidates must be an Australian citizen or permanent resident. You will only be contacted if successful.
What's in it for You?
* Job security - Long-term stability and career growth with a premium mortgage broker advisory firm.
* Work in fast-paced, busy and fun environment
* Great working culture where you are valued
* Ongoing training and development provided
* A professional, supportive and dedicated team