About Us
We are a leading consumer goods company, serving millions of consumers worldwide. Our portfolio includes the Coca-Cola family of products and other beloved brands.
Our community involvement is strong, with a focus on wellbeing, recycling, sustainability and charitable giving. In fact, we distribute annually to local charities through our foundation.
About Our Contact Centre
The National Sales and Service Centre is the customer hub for us, comprising up to 120 employees.
As an inbound/outbound engagement centre, it offers a dynamic environment touching on many aspects of the business. We are accountable for all customer and consumer contact centre based activity and provide sales and customer service solutions for nationwide customers.
The Opportunity
We are looking for Customer Specialists to join us on a full-time basis with excellent hours on offer.
In this role, you can expect to:
* Act as first point of contact for customer, consumer & sales enquiries for our network of existing customers and consumers across Australia.
* Collaborate with our sales and operations teams to deliver an outstanding experience for every customer.
* Work to drive daily KPI's to shape efficiencies and processes for customers relating to sales & solutions-based interactions.
About You
No previous contact centre experience required. We provide a comprehensive, paid training and induction. Ideally, you will be able to demonstrate exceptional customer service skills, excellent communication skills, computer literacy, a good listener with an empathetic approach, ability to build rapport and create sustainable relationships, target driven and able to work to KPI's and targets, and ability to embrace change and remain agile in a fast-paced environment.
What's in it for you?
We offer gold class induction training, excellent work-life balance, clear development pathway and growth opportunities, ability to increase salary for top performance, employee share purchase program, purchased leave plan, staff sampling allowance, one paid day of volunteering per calendar year, fitness passport, discounts with diverse customers, discounted private health care options, access to EAP and CCEP Care.