Job Overview
Delivering Exceptional Client Experiences
Job Description
* Welcoming clients and ensuring a positive experience
* Scheduling appointments and confirming with clients
* Providing administrative support to clinicians
* Managing clinic operations, including opening and closing procedures
* Answering phone calls and managing the shared email inbox
* Billing clients correctly and processing payments
* Leveraging software applications for efficient operations
Key Qualifications
* Prior customer service or administration experience
* A passion for delivering outstanding client experiences
* Excellent communication and active listening skills
* Resilience, self-motivation, and high energy levels
* Strong organisational and time management skills
* Ability to work autonomously and effectively within a team
* Focus on results and achieving excellent outcomes
* Intermediate computer skills
* An interest in learning about hearing aid features and basic repair/maintenance
What You'll Get
* Competitive remuneration package with performance bonuses
* Salary packaging options
* Uniform allowance
* Paid parental leave
* Access to employee discounts and wellbeing programs
* Generous discounts on Sonova products
* Online wellbeing centre and employee assistance program
* Access to the LinkedIn Learning Platform
* Opportunities for career growth and development
* A dynamic and supportive team environment
* A sense of purpose and meaning in your work