Job Overview
We are seeking a highly organized and customer-focused medical receptionist to provide exceptional patient support in our healthcare facility.
Duties and Responsibilities
* Respond to incoming calls, manage patient inquiries, and schedule appointments for various locations and medical disciplines.
* Administer general tasks such as faxing, emailing, document management, scanning, and data entry.
* Manage clinic operations, including preparation, surgical procedure bookings, patient check-in and out, test result collection, follow-up appointment organization, and invoicing/payment processing.
Requirements
* Exceptional written and verbal communication skills, a positive telephone manner, and excellent customer service.
* Willingness to learn and adhere to established protocols and best practices.
* Strong computer literacy skills with a focus on data accuracy and attention to detail.
* Accountability, initiative, enthusiasm, and a strong work ethic, with a genuine commitment to long-term employment.
* The ability to remain calm, focused, and navigate competing tasks/priorities effectively.
* Residency in Australia is preferred.