The role
As a Regional Alliance Director you will drive the delivery of services to client sites across the JPAC region, ensuring compliance with scope, SLAs, local legislative requirements and client budgets. Your duties will include overseeing a team of 14 across the region with 5 direct reports and reporting directly to the Global Alliance Director.
* Ensure compliance with scope, SLAs, local legislative requirements, and client budgets across all client sites.
* Manage sites in Australia (Sydney and Melbourne) as well as multiple countries within the JPAC region, including China, Singapore, Japan, and Korea.
* Oversee a regional team of 14 employees with direct responsibility for 5 team leads.
* Collaborate with the global team and report to the Global Alliance Director.
A typical day may involve
* Provide formal supervision, training, and performance evaluation for staff.
* Set processes and strategies for service delivery and monitor adherence with facilities management support.
* Set and track staff and department deadlines; mentor and coach as needed.
* Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
* Develop and maintain client property operations budgets, ensuring KPIs are met.
* Build and maintain effective long‑term client relationships, achieving high satisfaction.
* Formulate, negotiate, and manage contracts with internal experts.
* Prepare and submit short‑ and long‑range plans and strategies to clients.
* Direct new business efforts with current accounts and source new opportunities.
* Conduct regular status and strategy meetings with client management.
* Evaluate industry and business trends, review performance across strategic accounts, and adjust operations to achieve revenue targets.
* Apply robust knowledge of multiple disciplines to enhance departmental and cross‑functional performance.
* Lead by example, modelling behaviours aligned with CBRE RISE values, and negotiate with external partners to reach common goals.
* Identify and solve complex operational and organisational problems, leveraging internal and external resources.
* Implement significant improvements and changes to existing methods, processes, and standards within the job discipline.
About you
* Bachelor’s Degree preferred with 8–12 years of relevant experience; alternatively, a combination of experience and education will be considered.
* Strong financial management skills with the ability to manage large, complex budgets within tight KPIs.
* Strong client engagement and customer‑service mindset to consistently deliver high workplace experience levels at all client sites.
* Experience in staffing, selection, training, development, coaching, mentoring, performance measurement, appraisal and reward systems.
* Ability to communicate sensitive, complex information, set performance expectations, and resolve problems.
* Leadership skills that drive target setting, management and achievement across multiple departments.
* In‑depth knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
* Expertise in organisational skills and an advanced inquisitive mindset.
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