Position Title: Credit Management Officer (Collections)
Are you looking to kick-start your career in collections and debt recovery? This is an exciting opportunity to join a leading, proudly local financial services business based in Geelong.
About the role
In this full-time role, you’ll use your strong customer service experience and problem-solving skills to engage with clients and address loan payment inquiries, particularly with a focus on overdue payments and related collections activities.
Ideal candidates will have a proven history in customer service and enjoy a structured role with clear monthly targets. They will be supported by an experienced loan collections team, who will provide on-the-job training to maximise growth in the role and across the broader business.
The successful candidate will be responsible for the following key tasks:
· Managing client communication with clients regarding loan repayments and arrears.
· Monitoring payment dishonours and issuing arrears notices.
· Establishing and maintaining payment arrangements.
· Conducting collections activities including lodging security caveats, skip tracing, checking PPSR details, and coordinating asset recovery efforts.
· Liaising with Mercantile Agents on active files and cases to enhance recovery success.
· Working with Auction Groups on asset valuations and sales for surrendered and repossessed goods.
· Preparing records for potential legal action.
· Ensuring internal systems, databases, and file records are consistently up to date.
· Supporting compliance with internal policies and regulatory requirements.
We’re looking for someone who brings the following attributes to our team:
· A strong commitment to customer service and clear, confident and respectful communication style.
· A proactive and motivated approach.
· Ability to learn and adhere to established procedures.
· High attention to detail and sound time management skills.
· Ability to work both independently and within a collaborative team.
Your experience & qualifications:
· Previous collections experience or credit control is preferred but not essential.
· Confident using systems and technology.
· We’re looking for someone eager to learn, grow, and build a successful career in the industry.
· Proactive, reliable and process driven.
What we offer
At Morris Finance, we are proud of our position within the financial services industry and particularly within the Werribee, Geelong and Surf Coast regions of Victoria.
We offer a supportive and structured environment with opportunities for growth and development. You’ll benefit from:
· Competitive salary,
· Ongoing training and professional development,
· A collaborative team environment,
· Opportunities to contribute to community initiatives, and
· A well-established and growing organisation within the financial services sector.