Job Description:
The role of Virtualization Backup Engineer is a key position in our team, responsible for providing technical assistance to fellow IT Professionals and troubleshooting challenging technical issues related to the Veeam Backup and Replication solution.
This engineer will work closely with our customers to resolve their technical problems, provide valuable feedback to developers and testers, and ensure that our customers receive top-notch support.
Responsibilities:
* Performing troubleshooting and analysis, including log file investigation
* Acting as a technical focal point in relationships to fellow IT Professionals
* Taking ownership of the customer problem or issue from the beginning of a support case through resolution
* Troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and VMware
* Checking if the issue is known or unknown, if it's a defect, if it's caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Requirements:
* Fluent English (reading/writing/speaking)
* Fluent in Mandarin
* Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016
* Practical knowledge of TCP/IP (OS, firewall configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
* As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, Data Base engines (SQL/Oracle)
* Ability to quickly learn, understand and explain technical information
* Ability and desire to take ownership of client issues through resolution
* Excellent time management skills
* Ability to work in a fast-paced environment
Benefits:
* Annual flexible spending allowance for health and well-being
* Income Protection
* Increase in superannuation contribution
* Employee Assistance Program
* Veeam Care Days – additional hours for your volunteering activities
* Professional training and education, including courses and workshops, internal meetups, and unlimited access to online learning platforms and mentoring programs
Other Opportunities:
Our company values diversity and inclusion in the workplace. We offer equal opportunities for all employees and candidates. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.