Job Title: Support Services Coordinator
We are seeking a Support Services Coordinator to join our team. In this role, you will be the first point of contact for clients, visitors and telephone enquiries. You will ensure that the reception area is welcoming, neat and tidy and reflects a professional image.
Job Description:
* Act as the first point of contact for clients, visitors and telephone enquiries
* Ensure reception is welcoming, neat and tidy and reflects a professional image
* Administrative support for the team (data entry, preparing letters, presentations)
* Receive payments and issue accounts and associated correspondence
* Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
* Maintain up-to-date knowledge of products and services
* Complete funeral documentation accurately and on time
* Explain costs and payment terms clearly
* Liaise with service providers such as clergy, florist, newspapers and other suppliers
Required Skills and Qualifications:
* Experience in a service-driven organisation
* Competent keyboard/computing and telephone operating skills
* Be people-oriented and communicate effectively both in-person and on the telephone
* Be sensitive to grieving people, their values and beliefs and possess a level of comfort working with the deceased
* Interpersonal skills to work in a close team environment and proactively support the team
* Willingness and motivation to undertake training and development programmes
* The ability to respond appropriately to client/family concerns
* A sense of ease working with grieving families and the deceased
* Current status as Justice of the Peace or eligibility to become certified
* A current unrestricted driver's licence
Benefits:
* Reward and recognition programmes
* Tailored induction and training programmes
* Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client experience
* Networking opportunities across the business and with peers
* Birthday and paid parental leave
* Free access to Employee Assist Programs
This is a fantastic opportunity to join a leading provider of vital services to families. We offer a supportive and collaborative work environment, where you can grow your career and make a meaningful difference in the lives of others.
How to Apply:
If you are looking for a role that makes a difference and supports families in your community, click on the link below to submit your application.
Equal Employment Opportunity:
We encourage applications from people of all ages, nationalities, abilities and cultures.
Workplace Culture:
We are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve.