We're on the hunt for a Customer Service Specialist to join the #GhandaGang in South Geelong, VIC.
Join the Fun and Enjoy
* Being part of a family-run business and a purpose-driven workforce
* Generous remuneration package: including clothing allowances and annual performance bonus
* Unlimited clothing discount for you and your direct family
* Unparalleled career progression opportunities
About Us
Born out of Torquay, VIC in the early 2000s with nothing but a dream to design and deliver a collection of affordable, high-quality garments not yet met by the market, Ghanda Clothing has quickly become a household name, as the largest 100% Australian‐owned and operated clothing brand, with over 100 locations across the nation.
A Day In The Life
As a Customer Service Specialist your daily tasks will include:
* Managing customer enquiries across phone, email, live chat, and other digital channels
* Creating, tracking and resolving customer service tickets
* Supporting returns, exchanges, credit notes and delivery investigations
* Providing support to the eCommerce and web‐packing teams
About You
Customer service experience is helpful, but not essential - the ideal candidate will:
* Have a genuine customer‐first mindset and a passion for delivering exceptional service experiences
* Communicate with confidence and clarity across written and verbal channels
* Demonstrate strong problem‐solving skills and the ability to think on their feet
* Be highly organised with exceptional attention to detail
* Show a willingness to learn, adapt and pitch in across all aspects of the role
* Work autonomously and collaboratively, with a strong sense of accountability
* Bring a positive, coachable attitude to everything they do
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