About the Role
We are seeking a Senior Project Coordinator to join our team. The successful candidate will be responsible for managing and supporting the delivery of workplace medical services programs for clients. This involves maintaining strong client relationships through exceptional customer service and regular communication, providing program support including relationship management, contract management, issue/complaint management, reporting, and review meetings.
Key Responsibilities
* Maintaining strong client relationships through regular communication and exceptional customer service.
* Providing program support to clients, including relationship management, contract management, issue/complaint management, reporting, and review meetings.
* Managing a portfolio of clients, tracking and monitoring program outcomes and performance with a focus on client retention.
* Implementing new client programs to ensure quality services in a timely manner.
* Providing injury management advice to employers, injured workers, and healthcare professionals as required.
* Resolving client issues and enquiries promptly and professionally.
Requirements
* Experience as an occupational rehabilitation provider, injury management advisor, or insurance professional.
* Proven success in managing a portfolio of customers, stakeholders, or relationships.
* Excellent communication and interpersonal skills.
* Ability to work autonomously and as part of a team.
* Strong problem-solving and analytical skills.
* Proficiency in technology and software applications relevant to the role.
Diversity and Inclusion
We value diversity and welcome applications from people with diverse backgrounds, experiences, and perspectives. We are committed to creating an inclusive environment that allows everyone to thrive.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
About Us
We are a leading provider of workplace medical services, dedicated to delivering high-quality solutions that meet the needs of our clients and their employees.