Customer Experience Specialist
As a Customer Experience Specialist you will guide clients through our process with honesty clarity and confidence while helping them choose the right home design inclusions and package for their needs.
* Greet and engage customers delivering a premium honest experience.
* Qualify leads understand client requirements and recommend suitable home designs.
* Prepare pricing tenders and contract documents with accuracy and detail.
* Maintain CRM notes follow-up pipelines and meet key sales metrics.
* Work closely with drafting estimating and operations teams.
* Represent our brand professionally at all times.
* Contribute ideas to improve customer experience marketing and sales processes.
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Key Responsibilities
To excel in this role, you should have:
* Excellent communication and interpersonal skills.
* A keen eye for detail and ability to multitask.
* Familiarity with CRM systems and sales software.
* Strong analytical and problem-solving skills.
* A positive attitude and willingness to learn.
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What We Offer
We provide a supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you!
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About Us
We're a leading provider of innovative solutions for homeowners. Our team is dedicated to providing outstanding service and support to our clients. We're committed to building long-term relationships and making a positive impact on our community.