Job Description
- 12 + 12 + 12-month contract with a premier Commonwealth department
- Negative Vetting 2 Security Clearance Required
- Deliver complex ICT projects across global networks
Resolve Recruit is partnering with a leading Commonwealth Government agency to engage a highly skilled Technical Lead / Delivery Manager to oversee managed ICT services and drive operational excellence across a large, distributed environment in Australia and overseas.
You will be the primary liaison between managed service providers and internal technical teams, owning end-to-end service delivery across enterprise infrastructure (desktop environments, cloud technologies, security platforms). You’ll lead contract management, service transitions and stakeholder engagement at both operational and executive levels to ensure services align with contractual commitments and business objectives.
Key Responsibilities:
- Lead contract reviews and renewals; prepare Statements of Requirements for market approaches
- Act as lead technical authority for service transitions (readiness, cutover, acceptance)
- Monitor delivery against SLAs/KPIs; drive continuous improvement and remediation actions
- Build and maintain strong relationships with customers, vendors and executive stakeholders
- Coordinate vendors and internal teams for seamless integration, reliability and performance
- Maintain current service documentation, escalation procedures, risk registers and release plans
Key Experience and Skills:
- 5+ years in technical delivery / service management roles within complex environments
- Excellent communication skills; able to translate technical concepts for non-technical audiences
- Proven stakeholder leadership and relationship management (customers, vendors, executives)
- Hands-on experience with Entra ID, Intune, Microsoft 365, Windows Server and security platforms (e.g., Defender, MDM)
- Experience with Active Directory, Exchange, PowerShell, application packaging, SOE/MOE deployment
- Strong working knowledge of ITIL service management and Agile delivery practices
Security Clearance Requirements:
Applicants must hold an active Negative Vetting 2 Security Clearance (or higher) to be considered.
How to Apply:
If you’re ready to bring your expertise as a Technical Lead / Delivery Manager to a leading Commonwealth Government department, we’d love to hear from you!
Apply by Thursday, 2 October 2025. Applications received after the deadline may still be considered for future opportunities.
For further information or to discuss this opportunity, please contact Saffat Hossain via email hello@resolve-recruit.com.au, quoting job reference 35244.
Why Choose Resolve?
- Expert recruitment consultants committed to advancing your career.
- A transparent and fair fee structure, offering you peace of mind and trust at every step.
- Flexible contracting models to suit your specific needs.
- Complimentary payroll management and tax compliance services, supported by our expertise as a Chartered Accounting firm and Registered Tax Agents.
- Exclusive access to membership privileges at collaborative co-working spaces, fostering networking and innovation.
- A variety of pay cycle options designed for financial convenience and flexibility.
- Access to corporate perks programs, enhancing both your professional and personal life.
📌 Technical Lead/Service Delivery Manager
🏢 Resolve Recruit
📍 Canberra