Library Experience Officer
Job No. ******
Location: Caulfield campus
Employment type: Full-time
Duration: 12 month fixed-term appointment
Remuneration: $***** - $***** per annum HEW Level 4 (plus 17% employer superannuation)
Amplify your impact at a world top 50 University
Join our inclusive collaborative community
Be surrounded by extraordinary ideas – and the people who discover them
The Opportunity
As a Library Experience Officer you are part of the Library's Frontline Services team ensuring welcoming and inclusive spaces and services for Monash students, staff, alumni and visitors during the day, afternoon, night and weekends. You will provide excellent customer service supporting access to Library print and online collection, solving and reporting facilities issues and ensuring that spaces are safe for everyone and well-maintained. You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations.
This role requires the ability to work flexibly on rostered shifts on weekdays between 7:45am and midnight to support the service delivery needs of the Library.
The role includes
Ensuring the libraries are welcoming and safe spaces
Monitoring and responding to reports of building and maintenance faults
Providing general direction to Library Experience Assistants particularly on weekends and evenings
Collaborating with other library colleagues in the design, delivery and evaluation of user experience programmes supporting inclusion and belonging in the Library
Responding to, answering and referring enquiries from library users
About Monash University
At Monash work feels different. There's a sense of belonging from contributing to something groundbreaking, a place where great things happen.
We value difference and diversity and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please submit a current copy of your resume along with a cover letter of no more than 2 pages in which you outline how you meet the key selection criteria.
For instructions on how to apply please refer to "How to apply for Monash Jobs."
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people and people of all genders, sexualities and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at
in an email titled "Reasonable Adjustments Request" for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and / or background checks required for the role as determined by the University.
Enquiries
Mayssa Matley, Services and Spaces Team Leader, ph. 61 (3)
Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations and pays its respects to their elders past and present.
Position Description
Library Experience Officer
Applications Close
Thursday 11th December ******* : 55pm AEDT
Key Skills
Computer Science
User experience
User Interface
SME
CSS
Interaction Design
Windows
Android
Usability Studies
Visual Design
HTML
User Research
JavaScript
Web Services
Wireframes
Other information
Experience: years
Vacancy: 1
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