Overview
Job Title : Customer Experience Consultant
Job Description Summary
As a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience. Working closely with both the centralized CXC team and in office Facilities and Asset Managers, you will help streamline processes and drive optimal outcomes.
Location and Work Setup
Location: Sydney, Adelaide or Melbourne
Work Setup: Hybrid model, with initial training on-site followed by a mix of in-office and work-from-home days.
Key Responsibilities
- Ensure helpdesk and customer experience KPIs are met or exceeded
- Focus on reducing customer effort using established frameworks and training
- Adhere to Cushman & Wakefield and client-contracted processes
- Identify and implement process improvements to optimize performance
- Maintain compliance with the Quality Management Framework
- Contribute to a safe and fair working environment by reporting incidents
- Engage in learning, development, and coaching to enhance capabilities
About You
- A natural "people person" who enjoys helping others
- Strong multi-tasker, able to manage different tasks without compromising quality
- Self-motivated and accountable, with a high standard of personal leadership
- Excellent written, verbal, and listening communication skills
- Proficient in computer literacy and keyboard skills
- Customer service experience (e.g., retail, hospitality, or similar industries)
- Adaptable and able to work effectively in dynamic environments
What\'s in It for You?
- Comprehensive training to set you up for success
- A great opportunity to shift careers or explore a new path
- A supportive, collaborative team invested in your growth
- A diverse organization that values different perspectives
- Clear opportunities for growth and career advancement
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote-from-within culture;
- An organisation committed to Diversity and Inclusion
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion-from-within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That\'s why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us!
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”
#J-18808-Ljbffr
📌 Customer Experience Consultant
🏢 Cushman & Wakefield
📍 Melbourne