Job Role Overview
The Customer Service Coordinator is responsible for ensuring the smooth operation of our business behind the scenes.
Key Responsibilities:
* Accurately process sales orders and customer inquiries.
* Respond to phone and internal communications in a professional and friendly manner.
* Provide timely information on order status, quotes, and lead times to customers and colleagues.
* Vet orders for accuracy and feasibility.
* Manage credit claims and apply company policies.
* Offer technical support over the phone.
About You:
* Prior experience in an internal customer service or admin coordination role is necessary.
* Strong verbal and written communication skills are essential.
* Excellent computer literacy and attention to detail are required.
* A positive attitude towards workplace safety and reliability is vital.