Policy Officer Clerk Grade: 7/8 Employment Type: Ongoing, Full-time Hybrid work arrangements, Parramatta - 4PSQ Office attendance required 2–3 days per week This role sits within the Policy and Strategy division of NSW Fair Trading. An exciting opportunity has arisen within NSW Fair Trading for a Policy Officer. We’re seeking an analytical and collaborative individual to develop and implement policy initiatives that deliver improved regulatory outcomes. You will play a key role in researching, analysing and advising on policy and legislative issues that shape fair, safe and efficient marketplaces. Be Part of the Future of Fair Trading. NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role What You’ll Do Conduct research, consultation and analysis to support the development and implementation of policy and legislative reform Thoroughly understand and analyse legislation Prepare clear, evidence-based advice, reports, and correspondence for senior executives and ministers. Consult with internal and external stakeholders to ensure policy reflects customer needs and operational realities. Contribute to the review of legislation, frameworks, and programs to identify improvement opportunities. Support strategic projects and cross-agency collaboration to achieve regulatory and community outcomes. To Be Successful in This Role You Will Have Demonstrated analytical and problem-solving skills with a focus on practical policy solutions, including the ability to understand and analyse legislation. Strong communication and stakeholder engagement abilities. Excellent written skills, including experience preparing briefings and reports. Proven ability to manage competing priorities and meet deadlines. Sound understanding of government and regulatory environments. Essential Criteria Demonstrated ability to develop and implement policy advice and analysis. Strong stakeholder engagement and communication skills. Excellent research and analytical capability. Relevant tertiary qualifications or equivalent experience in policy, law, economics, or related field. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday, 20th March, 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process