Job Opportunity
The Company is a thriving global business with a well-established history of manufacturing innovative, high-quality products for the civil infrastructure and construction industry.
We are committed to delivering first-class service and customer-focused solutions. We are looking to recruit a passionate Customer Service Representative to join our high-performing team in South Brisbane.
This front-line position is fast-paced and diverse, but not based in a high-volume call centre. You will be the first point of contact for new and existing customers, as well as supporting the local sales team and contributing to the ongoing growth and success of the business.
Key Responsibilities:
* Respond to inbound enquiries from customers around Australia, providing technical advice and accurate information about pricing, products, and lead times.
* Qualify and respond to sales leads and provide relevant, usable information that can lead to sales.
* Manage the Sales Order process through to delivery, ensuring customers' expected delivery dates are maintained and any changes are communicated with all involved stakeholders.
* Action back orders in a timely manner.
* Investigate customer complaints or requests and advise action required.
* Liaise with Finance and Warehouse for orders and credits.
* Ensure Warranty claims are investigated and resolved in a timely manner.
* Complete various administrative tasks – new customer applications, pricing change requests, processing claims and credit returns, and updating customer information in the CRM.
Your Profile
You are a passionate and high-energy professional with proven experience in an Internal Sales or Customer Service role, ideally within a manufacturing environment in the construction sector.
You will be a strong and confident communicator and have the ability to multitask and reprioritise when business demands are changed.
You love going above and beyond when partnering with customers to provide exceptional service to both internal and external stakeholders.
Prior experience working in a mid-sized ERP system is essential.