Join to apply for the Broker Support role at Randstad Australia
Job Title: Broker Support
Location: The Hills District, Sydney (parking onsite)
Salary: 85,000 - 110,000 + Super
Your New Role
On behalf of our client, a highly-regarded and successful mortgage broking firm, we are searching for a motivated and detail-oriented Mortgage Broker Support to join their team. This is a fantastic opportunity to become an essential part of a small, high-impact team. You will work directly alongside passionate, senior brokers, providing end-to-end loan processing support and ensuring a seamless, positive experience for their clients. Your contribution will be genuinely valued, and you will be a key pillar of the team's success.
Key Tasks and Duties
- Managing the end-to-end loan application process from initial submission through to formal approval and settlement.
- Liaising directly with clients to request, collect, and verify all necessary supporting documents (e.g., payslips, bank statements, identification).
- Preparing, packaging, and lodging loan applications accurately via industry platforms, primarily ApplyOnline and Loanapp.
- Communicating professionally with lenders, solicitors, and valuers to track application progress and ensure timely settlements.
- Conducting data entry and maintaining meticulous client records in the CRM.
- Assisting with compliance checks and preparing loan documentation for client signing.
- Handling client enquiries and providing exceptional post-settlement service.
Your Skills and Experience
- A minimum of 3 years of experience in a similar mortgage support role (e.g., Loan Processor, Broker Support, or Loans Administrator).
- Essential: Proven, hands‑on experience using loan lodging platforms, specifically ApplyOnline and/or Loanapp.
- A strong understanding of the residential mortgage application process, from application to settlement.
- Exceptional attention to detail and accuracy.
- Outstanding written and verbal communication skills, with confidence to liaise with clients, brokers, and lenders.
- A proactive, 'can‑do' attitude and the ability to manage multiple applications simultaneously.
- A collaborative, team‑player mindset well-suited to a small team environment.
What's on Offer
- A competitive salary package that reflects your experience.
- Work close to home with on‑site parking in Norwest Business Park.
- Work‑life balance – this position is 9 am‑5 pm.
- The opportunity to be part of a supportive, cooperative, and successful team.
- Direct mentorship from highly experienced senior brokers.
- A clear path for career development and growth within a reputable firm.
- A valued, autonomous role where you are more than just a number.
Your Next Step
Does this exciting role sound like your ideal career move? Simply click ‘Apply’ now and attach an updated copy of your CV. If you have any questions and wish to have a conversation, please contact Eileen directly at
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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