The role
Be the friendly first contact in our stone showroom while keeping the sales pipeline humming. You'll qualify leads, follow up quotes, support customers in person and over the phone, and keep our CRM tidy and up to date.
What you'll do
- Qualify new enquiries from phone, email, website and socials
- Book appointments and site measures; assign to the right salesperson
- Follow up on quotes, samples and orders to keep jobs moving
- Serve customers in the showroom (greet, guide, answer product questions)
- Build rapport with homeowners, designers and builders
- Prepare samples & paperwork; arrange couriers/pickups
- Create basic quotes from templates; check pricing and details
- Keep the showroom presentation-ready (displays, price lists, brochures)
- Update the CRM with accurate notes, next steps and statuses
- Coordinate deliveries/installs with operations and keep customers informed
About you
- 1–3 years' customer service / admin / showroom experience
- Confident on the phone and transparent in writing
- Strong organisation and attention to detail; loves a checklist
- Comfortable with CRMs (HubSpot/Pipedrive or similar) + Google Workspace
- Calm, solutions-focused and proactive with follow-ups
- Available on Saturdays (rostered)
Nice to have: Experience in interiors, tiles, stone or building materials.
Why Splendour in Stone?
- Premium, design-led product and beautifully presented showroom
- Supportive team with training on stone products and care
- Clear processes, growth pathways and meaningful customer impact
📌 Customer Service
🏢 Splendour In Stone
📍 Mitcham