Customer experience director

Job Title

Director Customer Service and Operations - Value NSW


Job Description

Lead a high-impact team transforming customer service for millions. Your leadership will drive smarter, faster, better outcomes every day. This role is responsible for delivering high-quality customer service across Value NSW. You'll steer teams that handle everything from call centre operations to valuation responses and public education, ensuring services meet legislative standards and genuinely improve the customer experience.


Key Responsibilities

* Deliver high-volume customer service in a fast-paced environment
* Lead cross-functional teams to achieve strategic objectives
* Develop and implement processes to improve customer satisfaction and efficiency
* Collaborate with stakeholders to resolve complex issues and ensure compliance with regulatory requirements


Requirements

This role requires a tertiary qualification in Law, Commerce, Property, Communications or Business, with equivalent level of knowledge and experience. The ideal candidate will have:

* Proven experience in managing and effectively delivering high volume customer services in a highly complex work area
* Strong leadership and communication skills
* Ability to work in a dynamic environment with multiple priorities and deadlines


Benefits

Working for Value NSW offers a range of benefits, including:

* A competitive salary package
* Opportunities for professional growth and development
* Flexible working arrangements
* Access to modern devices and tools


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