We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the Role
As an Application Specialist Support Developer, you will provide application support. This may include
* Analysing support requests and incidents to determine root cause,
* Simple to moderate data fixes,
* Simple to moderate bug fixes.
* Australian Citizenship is mandatory. Current or reinstatable AGSVA NV2 Security clearance and ready access to customer network.
* This role requires onsite working from Fujitsu Office with part WFH flexibility.
Location: Brisbane
Primary Responsibilities
Application level 2+ (application specialist) support
* Daily health checks on the application, including alerts and logs.
* Monitor support queue to address Support Requests and Incident tickets. Working with Helpdesk team, ensure tickets are updated and progressed according to appropriate procedures within agreed SLA.
* Maintain application configuration settings, system services, database and server configurations as required.
* Analyse incidents for root cause; and escalate to team members when appropriate.
Database Queries and Bug Fixes
* Perform simple to moderately complex data queries to assist with diagnosing and/or resolving support issues.
* Maintain report packages in the analytics reporting suite.
* May contribute to tracking progress of bug fixes with other team members to ensure fixes targeted for a specific release are being progressed, and that SLAs are met.
* May identify areas in the application for improvements or refactoring and implement these change initiatives.
General
* Ensure application support documentation is kept up to date.
* Maintain currency of knowledge relating to technologies of relevance to the solution.
* Support Request and Incident KPI are met.
* Customer ITIL procedures for support tickets are followed.
* Ensure support tickets correctly reflect current priority and status.
Required Skills
* Previous experience in a technical or technical support role essential.
* SQL Server, T-SQL.
* SQL Server Integration Services.
* Data modelling skills, or knowledge of relational databases.
* Programming skills, knowledge of Progress desirable.
* Knowledge of system services, system logs.
* Australian Citizenship is mandatory. Current or reinstatable AGSVA NV2 Security clearance.
Nice to Have
* Problem analysis and root cause investigation skills.
* Proficient in desktop applications such as MS Office suite.
* Works well without needing excessive supervision where normal daily routine applies.
* Previous Helpdesk experience highly desirable.
* Knowledge of ITIL processes for service, incident and change management.
* Ability to speak and write fluently, especially to describe technical concepts to a wider audience.
* Show confidence in decision making to escalations to subject matter experts in the team or resolve an issue independently.
* Ability to think ahead, plan, prioritise and flag early with management if targets cannot be met.
Why Fujitsu?
* We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
* We offer tailored career paths across our global organization to support your professional and personal growth.
* Our customers trust us. We have an excellent reputation across the region and globally.
* Best in-class reward and recognition programs flexible work, volunteering leave, and more.
* We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talent to achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender‐diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender‐diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes. For more information, please email careersapac@fujitsu.com.
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