SMEC is a global infrastructure consultancy with more than 75 years of project delivery success.
Desktop Support Analyst – North Sydney
We're looking for a proactive and customer‐focused Desktop Support Analyst to join our IT team on a 12‐month fixed term contract, supporting users across the ANZ region.
If you thrive on solving problems, enjoy working with people, and want to make a real impact on day-to-day operations, this role is for you.
Key Accountabilities
* Provide Level 1 & Level 2 IT support across hardware, software, and network issues
* Troubleshoot and resolve incidents via phone, MS Teams, email, ticketing systems, and in person
* Install, configure, and maintain desktops, laptops, and end‐user devices
* Manage onboarding and off‐boarding, ensuring seamless user setup and recovery of assets
* Maintain accurate documentation for tickets and processes
* Deliver user training and guidance on IT best practices
* Support IT procurement and asset management in line with company policies
About You
* Degree or Diploma in Information Technology / Computer Science
* 2–4 years' experience in IT desktop support (ideally in a corporate environment)
* Strong knowledge of Windows Operating Systems; Microsoft 365 (O365, Teams); Network troubleshooting & remote support tools
* Certifications in: Modern Desktop Administration; Microsoft 365 Fundamentals; ITIL Foundation
* Experience supporting users across multiple channels (phone, Teams, walk‐ins, tickets)
* A customer‐first mindset with a proactive approach to problem‐solving
* A valid Driver's Licence with willingness to travel to remote office occasionally
Why Join Us?
* Work in a dynamic, fast‐paced IT environment
* Be part of a supportive, collaborative team
* Opportunity to grow your technical and professional skills
* Make a real impact by keeping teams productive and connected
#J-18808-Ljbffr