Based in Toowong, this is an 8‐week contract position with the possibility for extension or permanency.
About the role
Location: Toowong – onsite carpark available.
Full time 37.5 hours per week Monday to Friday 8:00 AM to 04:00 PM. Potential to work 30 hours part time, however the preference is for Full Time.
Working Arrangements: 100% in office due to the nature of the role.
$33.60 per hour + Super.
Full training provided before starting the role.
Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.
Role responsibilities
* Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.
* Outbound calls to customers with debt owing to clients.
* Communicate and negotiate payment arrangements with customers.
* Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements.
* Tailor approach to each individual circumstance to ensure payment arrangements are in the best interest of the customer.
* Maintain accurate record keeping.
* Meet daily, weekly and monthly KPI's in line with department standards.
Requirements
* Call centre experience is preferred.
* Patient and able to deal with any customers.
* Outstanding communication skills and ability to communicate effectively.
* Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry.
* Ability to meet KPI's.
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