Operations Manager Medical | Drive Healthcare Excellence & Growth
* Shape the future of medical services across our expanding portfolio of successful practices
* Build and lead high-performing healthcare teams
* Permanent full-time positions based in Ballarat
* Direct reporting line to Chief Operating Officer Health Services
* Portfolio management with responsibility for multiple medical centres and programs
* $100,000 - $120,000 + superannuation
Are you a results-driven healthcare operations leader with strong business acumen? We're seeking an exceptional Operations Manager to oversee our expanding portfolio of medical centres and champion outstanding patient experiences.
About Us
Established in 1880, we've been a trusted healthcare provider for over 140 years. As a mutual organisation, our profit-for-purpose model allows us to reinvest directly into improving the lives of our 100,000+ members and the wider community.
The Role
Drive operational excellence across multiple medical centres while building strong relationships with GPs, allied health professionals, and clinical teams. As a newly created role, you'll have the autonomy to review and shape operations, bringing a fresh perspective to optimise our systems and drive meaningful enhancements. You'll lead business growth initiatives, ensure compliance standards, and create positive workplace cultures that deliver exceptional patient care.
What You'll Lead
Operational Excellence:
* Oversee day-to-day operations ensuring efficient workflows and optimal resource allocation
* Develop operational KPIs to enhance patient access and service delivery
* Manage budgets and drive strong financial performance across assigned sites
* Ensure RACGP accreditation and regulatory compliance
Team Leadership & Development:
* Lead and mentor administration teams and practice leads
* Build strong relationships with GPs, allied health professionals and nurses
* Collaborate with our other Operations Manager Medical for unified approaches and joint planning
* Drive workforce planning, recruitment and retention strategies
Growth & Quality:
* Develop and implement business growth strategies for your medical centre portfolio
* Partner with our Clinical Quality & Improvement Manager on continuous improvement
* Implement patient experience enhancement strategies and manage feedback systems
What We're Looking For
* 5+ years operational/practice management experience in healthcare
* Strong business development and practice growth experience
* Knowledge of Medicare billing, MBS items, and compliance requirements
* Proven budget management and financial performance success
* Outstanding people leadership and stakeholder management skills
* Results-oriented with strong commercial acumen
* Valid driver's license and willingness to travel between sites
What We Offer
* Competitive salary package
* Generous staff discounts across 19 pharmacies, medical centres, and eyecare services
* Flexible work arrangements including Time in Lieu and RDO options
* Professional development opportunities in a supportive, values-driven environment
* The opportunity to make genuine impact on community health outcomes
Why Join Us?
Be part of our expanding healthcare portfolio including 19 pharmacies, four medical centres, Ballarat Urgent Care Clinic, eyecare services, and exciting growth plans including dental care.
Ready to make your mark in healthcare leadership?
Apply now and help us empower more people to live longer, healthier lives
We're a diverse and inclusive workplace, committed to creating a welcoming environment for people from all backgrounds. We encourage applications from candidates of all cultures, identities, and abilities.
For more information or a confidential discussion, please contact Chief People & Culture Officer, Lauren Baker on (03) 5327 7719 or laurenbaker@UFS.com.au
Applications close: 9am Tuesday 12th August.
Please note: You must be eligible to live and work in Australia to apply for this position.
#J-18808-Ljbffr