About the Role:We're on the lookout for a dynamic Customer Relations and Complaints Manager to lead the charge in championing exceptional consumer engagement across our organisation. This is your chance to make a real impact - managing inquiries, feedback, and complaints with empathy, precision, and professionalism. You'll play a key role in protecting and elevating our reputation, building lasting trust with consumers, and reducing medico-legal risks through expert issue resolution and service improvement.What You'll Be Doing:Lead the capture, review, and resolution of consumer feedback - turning insights into actionBuild strong, genuine connections with consumers, referrers, staff, and radiologistsAdvise Executives, Partners, and clinical leaders on consumer issues, complaints, and trendsDraft sharp, effective briefings to support swift, informed decision-making at the topCraft timely, values-driven responses that reflect our commitment to outstanding careSupport media and reputational management through issue briefings when requiredTrack, analyse, and improve our feedback processes - spotting trends and driving smarter, system-level improvementsPlay an active role in identifying and managing consumer-related risksAbout You:Proven experience in managing medico-legal matters and clinical risk in a healthcare settingIn-depth knowledge of consumer rights, privacy laws, and information management regulationsA natural relationship-builder, with the ability to earn trust and credibility fastSharp analytical skills - able to cut through complexity, develop smart solutions, and negotiate outcomes at the highest levelExceptional communication skills - clear, concise, and confident in every interactionBenefits:Corporate discounts from 100+ retailersNovated care leasing & salary sacrifice for electronic productsCorporate discounts for health insuranceMedical imaging bulk billed for family membersWell-being programs & expert counselling support for staff and their familiesRecognition program to acknowledge years of service & staff exemplifying our valuesPlus, a range of other benefits e.g. uniform allowance, outstanding tea room supplies, and social activities including an exceptional Christmas partyWhy Benson Radiology?At Benson Radiology, our values are at the heart of what we do. We're committed to fostering an inclusive, supportive, and team-oriented culture where every employee can thrive. You'll be part of a forward-thinking workforce dedicated to delivering excellence in patient care and professional service.Ready to make a difference? Apply today and be part of a team that values integrity, teamwork, and personal excellence.We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ individuals.