Overview
Our client is seeking to engage a Pharmacy Assistant with prior experience working as a Dispensary Technician within a community or hospital pharmacy environment. The successful candidate will have a strong understanding of the Australian Pharmaceutical Benefits Scheme (PBS) and demonstrate the ability to work effectively in a fast-paced setting, following established procedures to progress work accurately and efficiently.
Key requirements
Experience in 24/7 contact centre operations
Strong interpersonal and organisational skills
Well-developed written and verbal communication skills
Experience with Microsoft Office Applications
Commencement Date
January **** onwards
Completion Date
June ****
Options to extend
12 months
Location
Brisbane, QLD
Duty And Responsibilities
Effectively operate in a high volume and high paced 24/7, 365 days a year call centre environment answering queries and providing relevant approvals received through the RPBS Authority Line.
Provide high quality and timely advice for pharmaceutical issues.
Work collaboratively within a team environment to respond to enquiries from the veteran community and liaise with a range of internal and external stakeholders on our client's pharmaceutical program matters.
Participate in relevant training including mandatory e-learning modules, team meetings and ad-hoc workshops.
Be involved and contribute towards workplace innovation including ongoing streamlining of existing processes, to ensure continued high quality client service delivery and an environment of continuous development.
Use established policy and procedures to work with healthcare professionals and clients on unique healthcare matters;
Complete administrative tasks including filing, data entry tasks and other administrative support.
Mandatory Qualifications
Certificate III in Community Pharmacy or equivalent
How to apply
Apply directly or for more information on this role, please contact Kalpana Palaniyappa via
Calleo is an equal opportunity employer and we encourage applications from Aboriginal and Torres Strait Islander peoples.
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