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Customer support specialist

Geelong
beBeeSupport
Customer Support
Posted: 12 July
Offer description

Support Coordinator Job Opportunity

We are seeking a skilled Support Coordinator to join our team in Geelong. The primary focus of this role is capacity-building, working alongside customers to strengthen support networks, promote independent decision-making and build confidence and skills across all domains of life.

The ideal candidate will have a passion for supporting customers to achieve their goals and build their capacity across all aspects of their life. They will also have demonstrated experience in NDIS Support Coordination, including sound knowledge and understanding of the NDIS and relevant Acts.

Key responsibilities include:

* Regular engagement with a caseload of customers
* Researching and coordinating available support options
* Participating in care team meetings and actioning any resulting follow-up items
* Completing all associated administrative tasks, including maintaining accurate and timely case notes

The successful candidate will possess:

* A tertiary degree in Social Work, Allied Health or equivalent discipline, with relevant field experience as per the NDIA Quality and Safeguards Framework
* Strong written communication skills, with a focus on the ability to write accurate, clear and informative reports, case notes and other communication that meets the needs of the intended audience
* The ability to work autonomously and independently, with proficient use of IT systems and processes
* Proven experience working to set outcomes, with the ability to establish priorities and meet timelines and targets

This is an excellent opportunity for a motivated and experienced Support Coordinator to make a positive impact in the lives of our customers.

We offer a range of benefits, including:

* A supportive and collaborative work environment
* Ongoing training and development opportunities
* A competitive salary package

If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications

The following skills and qualifications are required for this role:

* Tertiary degree in Social Work, Allied Health or equivalent discipline
* Demonstrated experience in NDIS Support Coordination
* Sound knowledge and understanding of the NDIS and relevant Acts

Benefits

We offer a range of benefits to support your career and well-being:

* A competitive salary package
* Ongoing training and development opportunities
* A supportive and collaborative work environment

How to Apply

To apply for this exciting opportunity, please submit your application by date. We look forward to hearing from you!

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