Service Advisor Role Overview
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We are seeking a skilled Service Advisor to join our team. In this role, you will be responsible for organizing service work schedules and handling customer queries.
The ideal candidate will have previous experience in a similar role and possess strong organizational skills, excellent customer service skills, and the ability to work well in a team environment.
Key Responsibilities:
* Manage and schedule repair bookings for customers
* Handle service-related queries from customers
* Create job cards and assist with customer invoicing and purchase orders
* Update customers and rebook appointments for follow-up or repairs
* Ensure technicians have completed repair order information by checking stories, parts, kilometres etc.
* Confirm customers or drivers have signed repair orders to authorize repairs
* Ensure vehicles are road-tested and acceptable in presentation to present back to customers
* Use your expertise to advise and provide guidance to technicians and apprentices regarding customers' vehicle concerns
* Work a rotating Saturday roster to provide additional support to customers
Required Skills and Qualifications:
* Previous experience in a similar role
* Automotive industry experience (truck and bus experience would be an advantage)
* Good mechanical knowledge
* Sound computer skills, including Microsoft Office programs
* Strong organizational skills and a proactive working style
* Excellent customer service skills and the ability to work well in a team environment
* Availability to work a rotating Saturday
Benefits:
* Open-plan office and workshop environment with great employee facilities
* Permanent role, Monday to Friday, as well as 1 Saturday of overtime per month
* Opportunity to be part of our Retail bonus scheme
* Generous parental leave program
* Access to Sonder, our Employee Assistance Program, for yourself and your family
* Joining a company where you can forge a long-term career
What's Next?
Apply today and take the first step towards an exciting career opportunity!