Overview
Join to apply for the Casual Retail Consultant role at Early Settler.
Early Settler is about stylish contemporary living. We sell furniture and homewares that are affordable and designed to help create a home you love living in. There’s no place like home, and we’ve got something to make yours both comfy and beautiful.
What is the Role
We are currently looking for a dynamic Retail Consultant to join our store team. This role is responsible for delivering high levels of customer service with a personalised experience, getting to know our customers, and recommending items that match their needs. The role also involves achieving sales targets and Store KPIs (conversion, customer service score, average transaction value, etc.).
Key Responsibilities
- Ascertain customer needs and recommend items that match.
- Keep up to date with product knowledge to accurately describe features and benefits.
- Upsell and cross-sell where appropriate; inform customers about sales and promotions.
- Consistently provide exceptional customer service.
- Demonstrate company values in every customer interaction.
- Ensure store presentation aligns with Visual Merchandising (VM) guidelines.
- Assist, resolve or escalate customer concerns in a timely manner.
Skills and Experiences
Who are we looking for? You are someone who loves retail and understands the customer journey. You work well in a team and enjoy hitting sales targets. You are a go-getter who values keeping it real.
- At least 2 years retail experience in home/lifestyle products (preferred).
- Ability to engage with customers and help bring their vision for their home to life.
- “I’ve got this” attitude for selling and exceeding targets.
- Exceptional communication skills and computer literacy.
- Ability to balance customer care with administrative duties.
- Genuine interest in home styling, furniture, or creating welcoming living spaces is a plus.
- Commitment to company values: keeping it real and adding value.
- Role involves regular manual handling of products; must be physically capable of lifting, carrying, and moving items of varying sizes.
- Applicants must be AU citizen, resident, or have right to work in Australia with a valid visa.
Perks
- Amazing team member discounts on our products.
- Holistic wellbeing programs to support you.
- Career development opportunities.
- Fun, supportive, and cooperative team environment.
Additional Information
We understand the effort involved in applying for roles and thank all applicants. Due to the volume of applications, only successful applicants will be contacted for an interview.
Employment type: Full-time | Seniority level: Entry level | Job function: Sales and Business Development | Industries: Furniture and Home Furnishings Manufacturing
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📌 Casual Retail Consultant
🏢 Early Settler
📍 Melbourne