About the Role
As a Supplier Success Manager, you will act as the bridge between customers and the business, helping suppliers succeed by unlocking the full potential of the platform. You will manage a portfolio of accounts, drive retention and growth outcomes, and act as a trusted advisor to your clients.
You will be part of a high-performing, supportive team with the autonomy to work remotely in Brisbane, visiting clients two to three days per week and joining national team meetups across Australia.
Key Responsibilities
* Build and nurture strong supplier relationships to drive product adoption and retention
* Identify opportunities for account growth through upsell and expanded usage
* Coach customers to become confident users of the platform
* Deliver proactive insights and best practice guidance to improve trading efficiency
* Collaborate with internal teams to resolve issues and improve the customer experience
* Contribute to team OKRs and report directly to the Head of Supplier Success
Skills and Experience
* 2 to 4 years of experience in Customer Success, Account Management or Support, ideally within SaaS, tech-enabled services, or digital platforms
* Proven success in meeting upsell or retention targets
* Strong communication and prioritisation skills with the ability to manage multiple clients effectively
* Resilient, proactive, and comfortable working in a fast-paced, evolving environment
* Team-oriented with a positive and solutions-focused mindset
* Bonus points for experience in the food and beverage, wholesale, or supply chain industries
Benefits
* Attractive salary package including bonus
* Flexible working environment with a focus on outcomes rather than desk time
* Mobile phone bill covered
* Ongoing learning and professional development opportunities
* Exposure to a dynamic and growing tech business shaping the future of the food and beverage industry
Culture
You will join a diverse, passionate, and collaborative team that celebrates wins together. With a "run toward problems" attitude and a focus on continuous learning, this business values energy, curiosity, and the drive to make an impact.
How to Apply
Click APPLY, or call Barney Johnson on for a confidential discussion